Evolving Best Practices As Needed
Our COVID response is dedicated to keeping residents safe and informed. Those who are are rightly concerned about the current situation should read this page as we continue to provide vital repairs and maintenance within your homes. We recognise that current events are worrying, but rest assured, we will continue to provide your repairs and maintenance needs under the evolving health guidelines. We are doing everything that we can to ensure the safety and wellbeing of residents and the local community. Our number one priority throughout the coronavirus pandemic has been the health and wellbeing of our residents, workforce, and the local community – as it always was. We have laid out some of the key information on this page, to make sure you are as up-to-date with our services and updates as soon as possible.
Working Safely in Your Home
In order to work safely in your home, we have been following government guidance and our own Coronavirus Policy which highlights the changes we have made.
- Government guidance: Guidance for people working in, visiting or delivering to other people’s homes.
- Our Coronavirus Policy, please read this guide if you are due to have work carried out in your home: Resident Safety Document.
Our Coronavirus policy highlights
Personal Protective Equipment (PPE)
Our operatives are required to wear the appropriate PPE, this may include gloves and masks. This is dependent on the type of work and if an individual is self-isolating.
Cleaning and Sanitisation
Our operatives are required to clean and sanitise their hands prior to entering your property, for 20 seconds. Once their work is complete, they wipe down any surfaces they have touched in the process with an appropriate sanitizer.
Maintaining Safe Distances
Our operatives must maintain a safe distance to residents, which is currently set at a minimum of 2 metres. It would be safest for residents to remain in a separate room while work is ongoing, if possible.
Our operatives are required to dispose of their waste, including any contaminated PPE, responsibly. We do not use your bin or any communal bins.
If you have any questions, issues or would like more information about our COVID response, please contact us here.