4th June 2024

Axis introduces online chatbot tool for residents to report on repairs

Home>News>Housing News>Axis introduces online chatbot tool for residents to report on repairs

Axis is excited to launch our very first online chatbot tool with Estuary Housing Association where residents will be able to report on repairs online using our chatbot feature.

Accessible through the convenience of the internet, our chatbot will revolutionise how residents interact with Axis for repair requests as well as amending or cancelling bookings.

No longer is there a need for phone calls or waiting for email responses as this online chatbot is a seamless and convenient communication tool. It should be noted that we’re still available for phone calls or emails, our online chatbot is simply an additional form of communication that is more accessible for all.

Watch this brief introductory video on how our online chatbot tool works for residents:

Key Benefits

  • Convenience: Residents can report repairs anytime without being tied to traditional office opening hours. Instead, our chatbot is available 24/7 making it incredibly convenient and accessible for everyone.
  • Location: Residents can use our chatbot feature from anywhere in the world if you have access to the internet.
  • User-Friendly: Designed with simplicity in mind, our chatbot features an intuitive interface that guides residents through the repair reporting process, additionally residents can communicate their needs by typing in their own words.
  • Flexibility: Residents can choose appointment times that suit their schedule, eliminating the need for back-and-forth communication to find a suitable time slot.
  • Updates: Residents will receive a text confirmation to confirm their repair booking slot.

By leveraging the power of technology, Axis is dedicated to significantly enhancing the resident experience in reporting, amending, or cancelling repair bookings. The introduction of the online repair reporting tool marks a transition to more efficient and user-friendly communication methods, empowering residents to manage their repair needs with ease.

We’re pleased to have received positive feedback from our Estuary residents following the online chatbot implementation:

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