Responsive Repairs and Maintenance Services2021-06-22T15:13:20+01:00

Responsive repairs and maintenance services

Supporting landlords and social housing authorities to provide residents with safe and comfortable homes.

Responsive repairs and maintenance services

Supporting landlords and social housing authorities to provide residents with safe and comfortable homes.

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Responsive Repairs and Maintenance Contractor

Our property repairs and maintenance services

Responsive repairs

Our social housing reactive repair teams quickly restore and replace faulty facilities, always aiming for a first-time fix for our residents.

Void repairs

Axis provides void repairs and maintenance work within vacant social housing properties prior to being re-let to new residents.

Emergency call-outs

We work out of hours to complete emergency repairs. Our dedicated call handlers offer a quick response to residents enquiries.

Resident-focused

We deliver a customer-focused response and our Resident Liaison Officers keep occupants fully informed about the progress of repairs.

Streamlined service

Axis’ fully automated response systems and schedulers rapidly respond to residents’ enquiries and ensure that the nearest skilled operatives are appointed.

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repairs conducted 2020/21
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void repairs delivered 2020/21
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resident satisfaction 2020/21
Responsive Repair and Maintenance Contractor

Our property repairs and maintenance services

Responsive repairs

Our social housing reactive repair teams quickly restore and replace faulty facilities, always aiming for a first-time fix for our residents.

Void repairs

Axis provides void repairs and maintenance work within vacant social housing properties prior to being re-let to new residents.

Emergency call-outs

We work out of hours to complete emergency repairs. Our dedicated call handlers offer a quick response to residents enquiries.

Resident-focused

We deliver a customer-focused response and our Resident Liaison Officers keep occupants fully informed about the progress of repairs.

Streamlined service

Axis’ fully automated response systems and schedulers rapidly respond to residents’ enquiries and ensure that the nearest skilled operatives are appointed.

Case studies

We’ve completed thousands of emergency and rapid repairs for social housing landlords up and down the country. Take a look at our case studies to find out more about the types of work we carry out.

Case studies

We’ve completed thousands of emergency and rapid repairs for social housing landlords up and down the country. Take a look at our case studies to find out more about the types of work we carry out.

Our responsive repairs portfolio

Download this document to find out more about our responsive repairs and voids rehabilitation works.

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Responsive repairs and maintenance clients

Axis works alongside a range of social housing organisations and landlords to help maintain the safety and comfort of homes.

Responsive repairs and maintenance clients

Axis works alongside a range of social housing organisations and landlords to help maintain the safety and comfort of homes.

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Would you like to find out more about the lastest news and developments within the responsive repairs and maintenance division by signing up to our updates?

Responsive repairs and maintenance news

Sharing the latest news about new frameworks, contract wins, new clients, industry innovation and Axis updates.

Responsive repairs and maintenance news

Sharing the latest news about new frameworks, contract wins, new clients, industry innovation and Axis updates.

Accreditations

Accreditations

FAQS

What does Axis’ void repair service include?2021-05-04T10:59:18+01:00

One of the very first things we’ll do is carry out a survey on the void property. Axis’ professional property surveyors will be able to identify any faults, damage and necessary maintenance requirements.

We’ll assess both indoor and outdoor spaces, checking that gas and electric systems are safe and in good condition, the kitchen and bathroom facilities are fully functional and clean and that the property is secure and free of infestation.

We’ll put together a list of work that is required to bring the property back to a minimum lettable standard. Any damages or faults will be added to the list. Axis works alongside the landlords to complete any repair work within the scheduled time frame so that turn around time is not delayed.

Our schedulers will liaise with operatives and send the right teams or skilled individuals out to complete the job. This could include plumbing, gas, electrical and boiler work as well as window repairs, door or lock replacement. Once work is complete, we’ll provide photographic inventory and condition reporting.

What are void repairs?2021-05-04T10:56:55+01:00

An empty, or vacant, social housing property is referred to as a void. Void repairs occur in between tenants as a way of repairing and maintaining a property before it is re-let. The main purpose of void repairs is to bring the property back to a lettable condition.

This ensures that new tenants can move into a fresh, quality and comfortable environment. Not only is this important for resident satisfaction, but it also works to maintain the property’s condition and longevity. By staying on top of issues that could become long-term problems, landlords can reduce costs associated with poorly managed facilities and faculty assets.

Void repairs need to be carried out to a high standard and maximum efficiency to reduce the turnaround time on empty properties.

What sort of residential repairs and maintenance do you provide?2021-05-12T14:46:44+01:00

Axis specialise in carrying out a comprehensive list of internal and external repair and maintenance works within residents’ homes and communal living spaces.

We are able to provide emergency and out of hours repairs as well as routine and everyday responsive repair services. Our skills include:

  • masonry
  • carpentry
  • joinery
  • brickwork
  • metalwork
  • mechanical and electrical (M&E)
  • plumbing
  • gas and boiler repairs
  • windows and doors works
  • pest control
  • roofing
  • drainage and guttering
  • within communal areas, we can also resolve faults associated with stairwells, landing, hallways and communal doors.

Tenants can find out more about which types of repairs are classed as emergency and urgent repairs within their agreement with their landlord or residents’ handbook.

Why are responsive repairs important?2021-05-04T10:48:44+01:00

Whilst planned and cyclical maintenance programmes work to reduce the likelihood of sudden asset and facility faults, it’s only natural that these assets may unexpectedly run into a fault from time to time. However, sudden issues can cause inconvenience and disruption to residents and compromise the overall standard of living.

Responsive repairs have one of the greatest impacts on residents’ quality of life. Axis values the importance of providing residents with a high level of customer care and satisfaction. Our responsive repair services are important for ensuring that residents can experience well-conditioned, fully- functional and above all, safe and comfortable living spaces.

If issues go unactioned or unreported, the quality of homes or living spaces is affected and in the long term, the general condition of the property can become compromised. Responsive repairs are not only important for maintaining residents’ standard of living, but also work to protect the value and condition of the property and its assets for the future.

What are responsive repairs?2021-05-12T14:50:25+01:00

Responsive repairs include routine and everyday repairs, as well as emergency or urgent repairs. They work to resolve and restore defective assets back to full working condition. This could involve fixing the asset or replacing it entirely.

This type of repair work occurs on an ad-hoc basis and is not included within a planned or cyclical maintenance programme. Rather than occurring on a scheduled basis, it simply works in response to reported breakdown to quickly rectify issues as they occur.

Who carries out Axis’ repairs and maintenance work?2021-06-02T16:19:25+01:00

We are proud of our highly diverse, skilled and reliable repairs and maintenance teams who are renowned for consistently completing projects to a high standard. Axis always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job.

Our repair and maintenance teams include, but are not limited to, professional:

  • Mechanics
  • Electricians
  • Plumbers
  • Multi-traders
  • Carpenters
  • Stonemasons
  • Builders
  • Landscapers
  • Glaziers
  • Roofers
  • Heritage Specialists
  • Painters and Decorators

The health and safety of our people, clients, occupants and the public is paramount. Each and every individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice.

What sort of residential repairs and maintenance do you provide?2021-05-04T15:00:22+01:00

Axis specialise in carrying out a comprehensive list of internal and external repair and maintenance works within residents’ homes and communal living spaces.

We are able to provide emergency electrical, plumbing, gas and boiler repairs as well as urgent repairs to essential assets such as windows, doors and drainage. Within communal areas, we can also resolve faults associated with stairwells, landing, hallways and communal doors.

Tenets can find out more about which types of repairs are classed as emergency and urgent repairs within their tenancy agreement or residents’ handbook.

How quickly can Axis provide responsive repairs?2021-05-12T14:55:56+01:00

Axis takes a proactive approach to reduce the downtime and disruption to tenants and occupants caused by asset faults and failures. Our repair teams are on hand to react to issues as they arise, solving problems as quickly as possible.

We are committed to continually improving call out efficiency. Axis’ fast and responsive automated booking system is ready to handle clients’ enquiries and arrange reactive repairs. We’ll always aim for a first-time fix. Our teams will assess the issue before appointing an operative with the right skills, equipment and expertise to resolve faults and damages as efficiently as possible. Axis’ long-standing and trusted supply chain is on board to ensure that we have access to quality material needed to complete repair work.  Tenants will always be informed about the progress of their reported repair.

Other property sectors

Axis delivers its building maintenance, repairs and refurbishment services across a range of property sectors, click below to view case studies and news from our other divisions.

Social Housing

Social Housing

View Sector

Public Sector

Public Sector

View Sector

Heritage

Heritage

View Sector

Other Property Sectors

Axis delivers its building maintenance, repairs and refurbishment services across a range of property sectors, click below to view case studies and news from our other divisions.

Social Housing

Social Housing

View Sector

Public Sector

Public Sector

View Sector

Heritage

Heritage

View Sector

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