Southern Housing
Client Name
Housing
Sector
Kent and Sussex
Location
Responsive Repairs
Category

Our Responsive Repairs programme for Southern Housing provides residents with safe and comfortable homes

Home>Projects>Housing Projects>Southern Housing Responsive Repairs Programme
  • Call Centres, including Out of Hours

  • Fully automated servicing appointment system

  • Resident Liaison Officers on site

  • Strict Code of Conduct and Core Values

  • Urgent, Routine and Emergency Repairs

  • Boiler Repairs

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Our Responsive Repairs programme for Southern Housing provides residents with safe and comfortable homes

Home>Projects>Housing Projects>Southern Housing Responsive Repairs Programme
  • Call Centres, including Out of Hours

  • Fully automated servicing appointment system

  • Resident Liaison Officers on site

  • Strict Code of Conduct and Core Values

  • Urgent, Routine and Emergency Repairs

  • Boiler Repairs

GET IN TOUCH

Responsive Repairs, Void Repairs (including Refurbishment Works), Electrical Services And Safety Checks, Southern Housing

Contract

Original ten-year contract started in 2008; new contract, re-secured through a thorough tender process, started on 1 April.

Properties

7,000 properties in Kent, extended to Sussex in 2020

Supporting our client Southern Housing to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.

Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.

Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.

Our Responsive Repairs works include repairs to:

  • Kitchens and bathrooms
  • Guttering
  • Roofing
  • Sanitaryware
  • Burst pipes and leaks
  • Faulty electrical fittings

Southern Housing Group (SHG) merged with Optivo to form a new housing provider called Southern Housing in December 2022. Since 2008, Axis has delivered a very high standard of service to Optivo residents in Kent.  We have achieved nearly 100% customer satisfaction and virtually zero complaints. And in 2020, we were proud to have this contract extended to cover Sussex too, whilst our new 2024 award extends our area with Southern Housing into London.

“I’ve found Axis to be adaptable, quick to respond and willing to embrace change. They’ve worked well with our involved residents… The experience we’ve had has been very positive overall” –  Neil Sargent Maintenance Manager, Optivo

Responsive Repairs, Void Repairs (including Refurbishment Works), Electrical Services And Safety Checks, Southern Housing

Contract

Original ten-year contract started in 2008; new contract, re-secured through a thorough tender process, started on 1 April.

Properties

7,000 properties in Kent, extended to Sussex in 2020

Supporting our client Southern Housing to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.

Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.

Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.

Our Responsive Repairs works include repairs to:

  • Kitchens and bathrooms
  • Guttering
  • Roofing
  • Sanitaryware
  • Burst pipes and leaks
  • Faulty electrical fittings

Southern Housing Group (SHG) merged with Optivo to form a new housing provider called Southern Housing in December 2022. Since 2008, Axis has delivered a very high standard of service to Optivo residents in Kent.  We have achieved nearly 100% customer satisfaction and virtually zero complaints. And in 2020, we were proud to have this contract extended to cover Sussex too, whilst our new 2024 award extends our area with Southern Housing into London.

“I’ve found Axis to be adaptable, quick to respond and willing to embrace change. They’ve worked well with our involved residents… The experience we’ve had has been very positive overall” –  Neil Sargent Maintenance Manager, Optivo

Planned repairs services

Looking for more information about Axis’ repair services? Click below to find out more.

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About the Author: Joe Hayes

We’ve been providing exemplary property services to the housing sector for over 30 years. With experience on local authority projects and with distinguished housing association contracts, we deliver every single time. Get in touch using our contact form above.