Axis takes a proactive approach to reduce the downtime and disruption to tenants and occupants caused by asset faults and failures. Our repair teams are on hand to react to issues as they arise, solving problems as quickly as possible.

We are committed to continually improving call out efficiency. Axis’ fast and responsive automated operatives are ready to handle clients’ enquiries and arrange reactive repairs. We’ll always aim for a first-time fix. Our teams will assess the issue before appointing an operative with the right skills, equipment and expertise to resolve faults and damages as efficiently as possible. Axis’ long-standing and trusted supply chain is on board to ensure that we have access to quality material needed to complete repair work.

In some scenarios, reported repair work may require considerably more time and investment than other typical urgent and emergency repairs and may be moved into a planned repair and maintenance programme. This could include the replacement of windows, doors and even kitchen units. Tenants will always be informed about the progress of their reported repair.