Melton Borough Council
Client Name
Housing
Sector
Midlands
Location
Responsive Repairs
Category
Axis’ Midlands Division provides Responsive Repairs programme in Leicestershire for Melton Borough Council
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs
Axis’ Midlands Division provides Responsive Repairs programme in Leicestershire for Melton Borough Council
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Responsive Repairs and Voids plus Minor Adaptations Works, Melton Borough Council
Contract
Original 10-year contract started 2018
Properties
1,800 properties in Melton Mowbray and surrounding areas in North Eastern Leicestershire
Axis’ Midlands Division delivers our Responsive Repairs and Voids works, supporting our client Melton Borough Council to provide residents with safe and comfortable homes.
Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.Our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“Axis Europe went above and beyond to supply us with ideas other than a repairs service and we couldn’t be happier with their appointment. The new contract offers compelling benefits to our tenants including housing MOTs, new IT communication processes, employment skills and opportunities and a significant annual charity donation that Melton residents will benefit from each year” – Joe Orson, Leader, Melton Borough Council
Responsive Repairs and Voids plus Minor Adaptations Works, Melton Borough Council
Contract
Original 10-year contract started 2018
Properties
1,800 properties in Melton Mowbray and surrounding areas in North Eastern Leicestershire
Axis’ Midlands Division delivers our Responsive Repairs and Voids works, supporting our client Melton Borough Council to provide residents with safe and comfortable homes.
Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.Our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“Axis Europe went above and beyond to supply us with ideas other than a repairs service and we couldn’t be happier with their appointment. The new contract offers compelling benefits to our tenants including housing MOTs, new IT communication processes, employment skills and opportunities and a significant annual charity donation that Melton residents will benefit from each year” – Joe Orson, Leader, Melton Borough Council
About the Author: Joe Hayes
