Swan and Axis: Ten year anniversary

In 2019, Swan and Axis celebrated a milestone: our 10th anniversary in our 14-year contract.

The Swan/Axis partnership has become an industry byword for successful collaboration as it has brought many benefits to both organisations as well as to Swan’s residents in ten years.

Success Statistics

In 10 years together we have:  

• Improved 11,000 homes  
• Completed 250,000 repairs  
• Achieved 99.51% repair appointments made and kept 
• Achieved 95% resident satisfaction  
• Achieved 100% Gas Compliance figures 2015-2019 
• Reduced complaints by 60%
• Made savings of £3m +

The Secret Of A Successful Partnership With Swan

Trust and shared values 

From the beginning of the contract, both parties embraced a partnership charter closely focused on the client. From Day One were both committed to a “One Team Approach”. Our centralised integrated data system gives live and up to date figures of our performance creating transparency of our progression throughout the contract. Shared fiscal responsibility and cost savings remain priorities.

Under one roof 

Sharing space in Basildon and in Stratford enables both teams to align procedures, technology and contract management creating efficiencies. 

Exciting new ideas 

A focus on innovation and digital adoption plus regularly reviewed service improvement plan keep us on our toes helping us deliver the best to our residents. 

Good neighbours 

Our shared CSR programme with our client as well as our focus on local employment and supply chain have boosted the local communities’ economy by an estimated £64m. 

We have: 

• Created 60 jobs for local people 
• Invested £320k in apprenticeships 
• Donated £270k to local causes  
• Volunteered 3,400 hours to community projects 
• Engaged with local schools and colleges’ Work Inspiration programmes 

Planning our future 

Without resting on our laurels our firm foundations have created an example to ourselves – and others –  for our ongoing and future successful relationship. 

In the words of the directors

“This partnership has gone from strength to strength… You should all be very proud. It is exciting that we have the same appetite and energy today as we had in 2009, to challenge one another and work together to continuously improve our service. Here’s to an excellent future” – John Synnuck, Swan Chief Executive, 2019 

“Both Axis and Swan fully embrace dynamic partnering and the ethos of relationship management. Our partnership is founded on trust, mutual respect and a strong belief in excellent customer service” – Terry Bird, Swan’s former Property Services Director, 2019

Tim Hayes, Axis MD, commented: 

Our shared objectives and values, robust reporting, innovations, digital adoption and of course a great team are all key to our joint success

Swan and Axis shortlisted for UK Housing Awards 2019 

Axis and Swan in partnership were shortlisted for UK Housing Awards shortlist for Contractor of the Year. 

Swan Housing Association joined Sanctuary as a subsidiary in February 2024. With Swan as a subsidiary, Sanctuary now manages around 120,000 units of accommodation across England and Scotland.

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