Privacy Policy

Axis Europe Limited

Last updated: May 2026

1. Who We Are

Axis Europe Limited (“we”, “us”, “our”) is a private limited company registered in England and Wales.

We are the data controller for personal data collected through this website and our associated business activities.

Axis Europe Limited is part of the Axis CLC group, whose holding company is Axis CLC Group Limited.

2. Our Data Protection Contact

We have appointed a Data Protection Contact responsible for overseeing questions about this privacy policy. If you have any questions, including any requests to exercise your legal rights, please contact:

Data Protection Contact: Group Financial Director

Email: data@axisclc.com

Post: Data Protection Contact, Axis Europe Limited, 3 Tramway Avenue, London, E15 4PN

3. What Personal Data We Collect and Why

We collect and use personal data for the following purposes:

3.1 Website visitors

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, pages visited, time and duration of your visit, and referring website. We collect this data using Google Analytics.

Lawful basis: Legitimate interests — understanding how our website is used allows us to improve it for visitors. Where you consent to analytics cookies, processing is based on your consent.

3.2 Enquiries and contact forms

If you contact us via our website contact form, email, or telephone, we collect your name, email address, telephone number, company name, and the details of your enquiry.

Lawful basis: Legitimate interests — responding to enquiries is a necessary part of conducting our business. Where an enquiry leads to a contract, we rely on taking steps prior to entering into a contract.

3.3 Client and contract data

When we provide property maintenance, repairs, or building services, we collect and process personal data about our clients, client representatives, and residents or occupants of properties at which we carry out work. This may include names, contact details, property addresses, access requirements, and correspondence relating to works.

Lawful basis: Performance of a contract; legitimate interests in delivering our services safely and effectively; legal obligations under health and safety, building, and housing legislation.

3.4 Recruitment and job applications

If you apply for a role with us (whether directly through our website, by email, or through a recruitment agency), we collect your name, address, email address, telephone number, curriculum vitae and employment history, qualifications and professional memberships, right to work documentation, and references.

Where a conditional offer is made, we will also carry out pre-employment checks including identity verification, proof of qualifications, and (where required) a criminal records check via the Disclosure and Barring Service (DBS) or Access NI, arranged through the Government Recruitment Service. We will also request a health questionnaire to confirm fitness to work.

Successful candidates receive offer documentation via DocuSign, an electronic signature platform. Their privacy notice can be found at docusign.co.uk/company/privacy-policy.

Where we use third-party recruitment agencies, information collected by those agencies is retained on our behalf for up to 12 months following the end of our agreement with them.

Lawful basis: Taking steps prior to entering into an employment contract; legal obligation (right to work verification and DBS checks where applicable); legitimate interests in assessing suitability for roles.

3.5 Marketing communications

If you have subscribed to receive news or updates from us, or if you are an existing business contact and have not opted out, we may send you information about our services and industry news.

Lawful basis: Consent (where you have actively opted in); legitimate interests (where you are an existing business contact and the marketing relates to similar services — in accordance with PECR Regulation 6).

4. How Long We Keep Your Data

We may retain data for longer periods where required by law or where there is a legitimate business reason (for example, in connection with pending or actual legal proceedings).

5. Who We Share Your Personal Data With

We do not sell your personal data. We may share your data with:

• Axis CLC Group companies: Other companies within the Axis CLC group where necessary to deliver services, manage shared HR functions, or fulfil legal obligations.
• IT and technology providers: Companies that host our website, provide email services, or supply other technology platforms. These companies process data on our behalf as data processors under appropriate contractual protections.
• Microsoft Corporation: We use Microsoft Dynamics CRM to manage and store customer data securely in the cloud. Data is not held in physical backup on site.
• Google LLC: We use Google Analytics to understand how our website is used. Google may process your data on servers in the United States (see Section 6).
• ActiveCampaign LLC: We use ActiveCampaign for email marketing communications. ActiveCampaign may process your data on servers in the United States (see Section 6).
• DocuSign Inc.: We use DocuSign to send employment offer documents for electronic signature. DocuSign processes data on our behalf as a data processor.
• Subcontractors and supply chain partners: Where necessary to deliver property maintenance and building services.
• Professional advisers: Solicitors, accountants, insurers, and other professional advisers where necessary.
• Regulatory and public authorities: HMRC, the Health and Safety Executive, local authorities, the Information Commissioner’s Office, courts, and other public bodies where required by law or to establish, exercise, or defend legal claims.

6. International Transfers of Personal Data

Some of our service providers are located outside the United Kingdom, which means your personal data may be transferred to, and processed in, countries that may not have the same level of data protection as the UK.

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place:

You may request further information about these safeguards by contacting us at data@axisclc.com.

7. Your Rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the following rights:

Right of access (Subject Access Request): You may request a copy of the personal data we hold about you. We will respond within one calendar month. There is no charge for this service. Contact: data@axisclc.com.

Right to rectification: You may ask us to correct inaccurate or incomplete personal data.

Right to erasure: You may ask us to delete your personal data in certain circumstances, such as where it is no longer needed for the purpose for which it was collected.

Right to restriction of processing: You may ask us to restrict processing of your data in certain circumstances, for example while accuracy is disputed.

Right to data portability: Where processing is based on consent or contract performance and carried out by automated means, you may request your data in a portable format.

Right to object: You may object to processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling grounds that override your interests, or where processing is needed to establish, exercise, or defend legal claims.

Rights relating to automated decision-making: You have the right not to be subject to a decision based solely on automated processing that has a legal or similarly significant effect on you.

Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact data@axisclc.com. We may need to verify your identity before responding.

8. Your Right to Complain

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

Report a concern: ico.org.uk/make-a-complaint

We would welcome the opportunity to resolve your concern directly first. Please contact us at data@axisclc.com.

9. Cookies

Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to check this page periodically.

This policy was last reviewed and updated in May 2026 in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and the Privacy and Electronic Communications Regulations 2003 (PECR).