Bilal Rasheed is a Customer Service Trainee based in our London Stratford office. He supports both customer enquires and complaints. Since joining, he has progressed from learning the basics of customer service to handling more complex cases independently, building confidence and decision-making skills along the way.
We spoke with Bilal about his journey, his role, and his experience at Axis CLC. Read his full interview below.
My journey at Axis CLC has been positive. When I first joined, I was focused on learning the basics of customer service, but over time I’ve been able to take on more responsibility and grow into my role as a Customer Service Officer and Complaints Officer. It’s helped me build confidence and improve how I handle different situations.
I’ve felt well supported throughout, especially with training and regular feedback. Mike Fleming has been a great manager, he’s very supportive, knowledgeable, and always takes the time to help me improve. His guidance has really helped me grow both professionally and personally within the business.
My role involves supporting customers with enquires and handling complaints, making sure each case is dealt with fairly and with empathy. What I enjoy most is being able to help customers, especially when I can turn a difficult situation into a positive outcome.
I’d say I’m most proud of how much my confidence has grown, particularly in managing complaints independently and making decisions.
I'd describe the culture as friendly, supportive, and team-focused.
What makes it difference is how approachable everyone is, there’s always someone willing to help, and it feels like a real team environment.
Both managers and colleagues are supportive and easy to approach. There’s always guidance available when needed, especially with more complex cases.
I do feel comfortable sharing ideas, and it’s nice to feel that your input is valued.
There’s a good level of understanding when it comes to work-life balance, and flexibility where possible, which makes a big difference.
I do feel like I can be myself at work, which helps create a relaxed and positive atmosphere.
I originally joined because it seemed like a good opportunity to learn and grow, and I’ve stayed because of the people and the environment. Especially Mike Flemming and Joe Marshal, who have both had a really positive impact on my experience here.
Axis CLC is great place for a long-term career because there are real opportunities to grow, and the support is there if you want to develop.
I’d definitely recommend it to anyone thinking of applying, it’s a supportive place where you can build your skills and progress.”
Find your place, grow your career and do work that matters. Be part of a team that puts people first, where you're supported to build a long-term career with us.
See our vacancies here.
