The Royal Borough of Kingston
Client Name
Housing
Sector
Kingston
Location
Responsive Repairs
Category
Supporting our client RBK to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs
Supporting our client RBK to provide residents with safe and comfortable homes
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Responsive Repairs, Voids, Gas Servicing and Breakdown
Contract
Original 7-year contract 2014-21 (extended 3 years)
Properties
5,000 social housing properties in the borough
Supporting our client RBK to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.
Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“The last year has been the most exceptional and extraordinary period that we have ever seen… Covid 19 meant that it’s been really difficult to plan, resource and deliver a service of this nature, which is arguably the most important the Council has, as it affects some 20,000 residents of the Borough. We’ve coped with continual lockdowns, poor winter weather and numbers of emergencies, and… seen continued levels of very good satisfaction, with good co-operation and communication. So from myself and RBK, here is a massive thank you. Well done!” – Simon Gagen MRICS MCIOB, Strategic Housing Asset Lead, Royal Borough of Kingston
“On behalf of Kingston Council, I would like to express our sincere gratitude for Axis Europe’s dedicated service in providing housing repairs, maintenance and improvement works to our residents. Your team’s commitment to delivering high-quality services has been invaluable to our community. We appreciate the work you have done to maintain our housing stock and improve the lives of our residents” – Andrew Campion, Corporate Head of Housing Asset Management
Responsive Repairs, Voids, Gas Servicing and Breakdown
Contract
Original 7-year contract 2014-21 (extended 3 years)
Properties
5,000 social housing properties in the borough
Supporting our client RBK to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.
Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“The last year has been the most exceptional and extraordinary period that we have ever seen… Covid 19 meant that it’s been really difficult to plan, resource and deliver a service of this nature, which is arguably the most important the Council has, as it affects some 20,000 residents of the Borough. We’ve coped with continual lockdowns, poor winter weather and numbers of emergencies, and… seen continued levels of very good satisfaction, with good co-operation and communication. So from myself and RBK, here is a massive thank you. Well done!” – Simon Gagen MRICS MCIOB, Strategic Housing Asset Lead, Royal Borough of Kingston
“On behalf of Kingston Council, I would like to express our sincere gratitude for Axis Europe’s dedicated service in providing housing repairs, maintenance and improvement works to our residents. Your team’s commitment to delivering high-quality services has been invaluable to our community. We appreciate the work you have done to maintain our housing stock and improve the lives of our residents” – Andrew Campion, Corporate Head of Housing Asset Management
About the Author: Joe Hayes
