Axis have been delivering building fabric maintenance services to our client for over 20 years. In 1998, our commercial team attended a maintenance call from a financial institution based in Canary Wharf to fix a squeaky door. Since then, our partnership has grown organically. We have worked with our Fortune 500 client, absorbing their many fabric service requirements. We continue to support the changing needs of their business and high-rise office building.
Our team works within the client’s 860,000 square feet (80,000 m2) of grade “A” specification space with an 8,500-headcount capacity. The building is fully operational and open 24/7, 365 days a year. We provide preventative and reactive maintenance, as well as planned project requirements. Our team also delivers moves and changes work. This allows us to keep the estate always up and always on – because business continuity is critical.
We have a trusting relationship with our client, and we review our integral services regularly. The contract is scrutinised periodically and in 2015, CBRE won the global asset management contract. At the client’s request, the Axis team were retained, evidencing the impact of our work.
We continue to provide a 24/7 building fabric maintenance service thanks to our measurable financial value and demonstrably high standards. We are proactive in our approach to deliver solutions that match our client’s needs. This long relationship, unusual within the FM industry, has been put down to not just what we do, but how we do it. Our commercial team take ownership, absorbing our client’s objectives and standards, and becoming a singular focused team.