Home | Case study | Responsive Repairs Service in RBK

Responsive Repairs Service in RBK

Contract

rnOriginal 7-year contract 2014-21 (extended 3 years)

The Royal Borough of Kingston

Supporting our client RBK to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs

Properties

5,000 social housing properties in the borough

Supporting our client RBK to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.

Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.

Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.

Our Responsive Repairs works include repairs to:

Kitchens and bathrooms
Guttering
Roofing
Sanitaryware
Burst pipes and leaks
Faulty electrical fittings

Specifications

Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs

The last year has been the most exceptional and extraordinary period that we have ever seen… Covid 19 meant that it’s been really difficult to plan, resource and deliver a service of this nature, which is arguably the most important the Council has, as it affects some 20,000 residents of the Borough.

We’ve coped with continual lockdowns, poor winter weather and numbers of emergencies, and… seen continued levels of very good satisfaction, with good co-operation and communication. So from myself and RBK, here is a massive thank you. Well done!”

Simon Gagen, Strategic Housing Asset Lead

Royal Borough of Kingston

Planned repairs services

Looking for more information about Axis’ repair services? Click below to find out more.

	020 756 42100
	info@axiseurope.com

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Our Services

Building Compliance

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Decarbonisation

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Fire Safety

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Planned Maintenance

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Refurbishment

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Responsive Repairs

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