Home | Case study | Axis provides Responsive Repairs for Melton Borough Council

Axis provides Responsive Repairs for Melton Borough Council

Responsive Repairs and Voids plus Minor Adaptations Works, Melton Borough Council

Melton Borough Council

Axis’ Midlands Division provides Responsive Repairs programme in Leicestershire for Melton Borough Council

Contract

Original 10-year contract started 2018

Properties

1,800 properties in Melton Mowbray and surrounding areas in North Eastern Leicestershire

Axis’ Midlands Division delivers our Responsive Repairs and Voids works, supporting our client Melton Borough Council to provide residents with safe and comfortable homes.

Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.Our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.

Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.

Our Responsive Repairs works include repairs to:

Kitchens and bathrooms
Guttering
Roofing
Sanitaryware
Burst pipes and leaks
Faulty electrical fittings

Specifications

Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs

Axis Europe went above and beyond to supply us with ideas other than a repairs service and we couldn’t be happier with their appointment. The new contract offers compelling benefits to our tenants including housing MOTs, new IT communication processes, employment skills and opportunities and a significant annual charity donation that Melton residents will benefit from each year

Joe Orson

Leader, Melton Borough Council

Planned repairs services

Looking for more information about Axis’ repair services? Click below to find out more.

	020 756 42100
	info@axiseurope.com

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Our Services

Building Compliance

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Decarbonisation

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Fire Safety

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Planned Maintenance

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Refurbishment

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Responsive Repairs

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