Walsall Housing Group
Client Name
Housing
Sector
Midlands
Location
Responsive Repairs
Category
Supporting our client Walsall Housing Group to provide residents with safe and comfortable homes
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs
Supporting our client Walsall Housing Group to provide residents with safe and comfortable homes
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Integrated Responsive and Planned Repairs and Maintenance contract with Housing Compliance services (including FRA and Gas)
Contract
Original contract 5-year contract 2014-2019. Renewed annually through Fusion21 framework, 2019 – present
Properties
20,000 homes
Our Integrated Responsive and Planned Repairs and Maintenance, delivered by Axis’ Midlands Division, supports our client, Walsall Housing Group, to provide residents with safe and comfortable homes.
Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs. And our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“I have found my dealings with Leanne Ball (Director, Axis’ Midlands Division) and her team excellent and at a very high standard, all with the service requirements to our customers at the forefront of what is required. Leanne is both a credit and asset to Axis” – Stephen Walters, Home Maintenance Project Manager, Walsall Housing Group
“The integrated management approach adopted by Axis has really paid dividends for us. Full transparency over works has demonstrated value for money savings and provided peace of mind that we are on top of our compliance. But, crucially for us, we have been able to deliver better services to our residents” – Ammo Sing, Commercial Manager, Walsall Housing Group
Integrated Responsive and Planned Repairs and Maintenance contract with Housing Compliance services (including FRA and Gas)
Contract
Original contract 5-year contract 2014-2019. Renewed annually through Fusion21 framework, 2019 – present
Properties
20,000 homes
Our Integrated Responsive and Planned Repairs and Maintenance, delivered by Axis’ Midlands Division, supports our client, Walsall Housing Group, to provide residents with safe and comfortable homes.
Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs. And our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“I have found my dealings with Leanne Ball (Director, Axis’ Midlands Division) and her team excellent and at a very high standard, all with the service requirements to our customers at the forefront of what is required. Leanne is both a credit and asset to Axis” – Stephen Walters, Home Maintenance Project Manager, Walsall Housing Group
“The integrated management approach adopted by Axis has really paid dividends for us. Full transparency over works has demonstrated value for money savings and provided peace of mind that we are on top of our compliance. But, crucially for us, we have been able to deliver better services to our residents” – Ammo Sing, Commercial Manager, Walsall Housing Group
About the Author: Joe Hayes
