Axis wins Silver at ECCCSA 2025 for Most Effective Strategic Transformation Programme
Axis has been awarded Silver at the 2025 European Contact Centre & Customer Service Awards (ECCCSA) in the Most Effective Strategic Transformation Programme category.
Earlier this year, Axis was shortlisted for three categories at the 2025 ECCCSA:
- Most Effective Improvement Initiative
- Most Effective Learning & Development Programme
- Most Effective Strategic Transformation Programme.
The nominations were in recognition of the progress we’ve made in centralising our contact-centre operations, improving customer service levels, and investing in staff training (including empathy and dementia-awareness training) to deliver a more consistent, resident-focused service.
What does this award mean?
The ECCCSA are Europe's longest running and largest awards programme in the European customer contact industry. These awards recognise organisations that deliver exceptional customer service, value their people, and operate with innovation, efficiency and effectiveness.
Winning Silver is a huge achievement for our teams and a milestone in our customer service evolution and highlights how successfully we have transformed our customer services operations by aligning people, processes, and technology to improve performance and deliver better experiences for clients and residents.
Thank you to our people
The award is a tribute to the dedication of our customer service colleagues, operational teams and leaders who have helped drive this transformation forward. We are proud to see our work acknowledged alongside top industry peers, and it laid the groundwork for the transformation that has now earned us a Silver Award. Looking ahead, winning Silver is not the end - it’s a step forward. We will continue to build on the progress we’ve made, using the momentum of this recognition.
