Onward Homes
Client Name
Housing
Sector
Midlands
Location
Responsive Repairs
Category
Axis’ Midlands Division supports Onward Homes to provide safe and comfortable homes
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Responsive Repairs, Gas and Voids Services
Contract
5-year contract started in 2018 (with option to extend 2 + 3 years)
Properties
35,000 properties in North West England from Southport to Stockport
Axis’ Midlands Division supports our client Onward Homes to provide residents with safe and comfortable homes.
Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs. Our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“Leanne Ball’s (Director, Axis’ Midlands Division) genuine commitment to us as the client, and to our customers is absolute, second to none, and gives me confidence that we are looking at the contract through the same prism and will work effectively through any challenges as they arise” – Wayne McDonald, Head of Regional Property, Onward Homes
Responsive Repairs, Gas and Voids Services
Contract
5-year contract started in 2018 (with option to extend 2 + 3 years)
Properties
35,000 properties in North West England from Southport to Stockport
Axis’ Midlands Division supports our client Onward Homes to provide residents with safe and comfortable homes.
Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs. Our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
“Leanne Ball’s (Director, Axis’ Midlands Division) genuine commitment to us as the client, and to our customers is absolute, second to none, and gives me confidence that we are looking at the contract through the same prism and will work effectively through any challenges as they arise” – Wayne McDonald, Head of Regional Property, Onward Homes
About the Author: Joe Hayes
