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Responsive Repairs Service for Onward Homes

Contract

rn5-year contract started in 2018 (with option to extend 2 + 3 years)

Onward Homes

Axis’ Midlands Division supports Onward Homes to provide safe and comfortable homes

Properties

35,000 properties in North West England from Southport to Stockport

Axis’ Midlands Division supports our client Onward Homes to provide residents with safe and comfortable homes.

Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs. Our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.

Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.

Our Responsive Repairs works include repairs to:

Kitchens and bathrooms
Guttering
Roofing
Sanitaryware
Burst pipes and leaks
Faulty electrical fittings

Specifications

Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs

Leanne Ball’s (Director, Axis’ Midlands Division) genuine commitment to us as the client, and to our customers is absolute, second to none, and gives me confidence that we are looking at the contract through the same prism and will work effectively through any challenges as they arise.

Wayne McDonald, Head of Regional Property

Onward Homes

Planned repairs services

Looking for more information about Axis’ repair services? Click below to find out more.

	020 756 42100
	info@axiseurope.com

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Our Services

Building Compliance

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Decarbonisation

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Fire Safety

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Planned Maintenance

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Refurbishment

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Responsive Repairs

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