Southern Housing
Client Name
Housing
Sector
Kent and Sussex
Location
Responsive Repairs
Category
Our Responsive Repairs programme for Southern Housing provides residents with safe and comfortable homes
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs
Our Responsive Repairs programme for Southern Housing provides residents with safe and comfortable homes
Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Responsive Repairs, Void Repairs (including Refurbishment Works), Electrical Services And Safety Checks, Southern Housing
Contract
Original ten-year contract started in 2008; new contract, re-secured through a thorough tender process, started on 1 April.
Properties
7,000 properties in Kent, extended to Sussex in 2020
Supporting our client Southern Housing to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.
Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
Southern Housing Group (SHG) merged with Optivo to form a new housing provider called Southern Housing in December 2022. Since 2008, Axis has delivered a very high standard of service to Optivo residents in Kent. We have achieved nearly 100% customer satisfaction and virtually zero complaints. And in 2020, we were proud to have this contract extended to cover Sussex too, whilst our new 2024 award extends our area with Southern Housing into London.
“I’ve found Axis to be adaptable, quick to respond and willing to embrace change. They’ve worked well with our involved residents… The experience we’ve had has been very positive overall” – Neil Sargent Maintenance Manager, Optivo
Responsive Repairs, Void Repairs (including Refurbishment Works), Electrical Services And Safety Checks, Southern Housing
Contract
Original ten-year contract started in 2008; new contract, re-secured through a thorough tender process, started on 1 April.
Properties
7,000 properties in Kent, extended to Sussex in 2020
Supporting our client Southern Housing to provide residents with safe and comfortable homes, our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs.
Our Call Centres, including Out of Hours, respond to residents’ call outs and our Operatives deliver repairs through a fully automated servicing appointment system.
Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.
Our Responsive Repairs works include repairs to:
- Kitchens and bathrooms
- Guttering
- Roofing
- Sanitaryware
- Burst pipes and leaks
- Faulty electrical fittings
Southern Housing Group (SHG) merged with Optivo to form a new housing provider called Southern Housing in December 2022. Since 2008, Axis has delivered a very high standard of service to Optivo residents in Kent. We have achieved nearly 100% customer satisfaction and virtually zero complaints. And in 2020, we were proud to have this contract extended to cover Sussex too, whilst our new 2024 award extends our area with Southern Housing into London.
“I’ve found Axis to be adaptable, quick to respond and willing to embrace change. They’ve worked well with our involved residents… The experience we’ve had has been very positive overall” – Neil Sargent Maintenance Manager, Optivo
About the Author: Joe Hayes
